Returns & Refunds Policy

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, in their original condition, with all original packaging and tags attached.

Items that have been used, washed, damaged, stained, altered, or returned without their original packaging or tags may not be eligible for a refund.

Returns Process

To start a return, please visit our Returns Portal:

https://track.hive.app/en/alenza/returns

Once your return request has been submitted, you will receive instructions for returning your item.

Return Fees

Eligible UK returns are free of charge when processed through our approved returns process.

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your banking provider to process and post the funds to your account.

If an item arrives damaged, faulty, or incorrect, please contact info@houseofalenza.com with photos and details of the issue so we can arrange a replacement or refund.

Nothing in this policy affects your rights under UK consumer protection laws.

Mail: info@houseofalenza.com

Phone: +442039960271